Refund policy

Refund & Return Policy

Last Updated: June 2026

At MyoBuddy, we stand behind the quality of our products and want you to feel confident in your purchase. If you're not completely satisfied, we're here to help.

30-Day Satisfaction Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must be in good working condition.
  • All original accessories, attachments, charging cables, manuals, and packaging must be included.
  • Proof of purchase is required.
  • The product must not show excessive damage, misuse, or alterations.

Return Process

To initiate a return, please contact our support team at info@myobuddy.com with:

  • Your order number
  • Reason for return
  • Photos or videos (if reporting a defect or issue)

Once approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your return, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank, card provider, or Shop Pay.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include photos of:

  • The product
  • Packaging
  • Shipping label

We will work to replace the item or provide a refund at no additional cost.

Non-Returnable Items

The following are not eligible for return:

  • Products damaged through misuse, accidents, improper storage, or unauthorized repairs.
  • Items marked as final sale.
  • Gift cards.
  • Products returned outside the 30-day return window.

Warranty Claims

MyoBuddy products are covered by a limited warranty against manufacturing defects.

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Improper use or neglect
  • Unauthorized modifications or repairs

For warranty assistance, contact our support team with your order details and a description of the issue.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback. Most issues can be resolved quickly through our support team.

Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact:

Email: info@myobuddy.com

We are committed to providing a fair and transparent resolution process for every customer.